alGadgets faqs

Placing an Order

Payment

Will I receive any order confirmation after placing an order?

If an account has been created you can go to the Order Tracking Page which can be found on the upper right hand corner of the website. The Order Tracking Page would show you orders made from the time the account was created to the most recent.
Check your email and phone. An email and sms notification will be sent out once Order has been successfully made.
If all else fails, you can call us at our hotline or send us a message via www.algadgets.com/contact to check if the order went through.

Do you keep my credit card details?

Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.
If you are using a credit card which is not under your name, please ensure that you get the consent of the Credit Card holder as Algadgets validates these type of transactions by calling the primary Account Holder.

When can I request for a Sales Invoice?

All Sales invoice should be included on the package upon delivery. If for some reason our merchants have not included the Invoice, please contact us within 30 days upon receipt for us to send one out right away.
A scanned copy of the Sales Invoice will be sent to you 3 to 5 business days from the date of request and a physical copy will be mailed to you right after if you require one. Due to the number of Invoices served by our Merchants on a daily basis and the assumption that you have received your product in good order with the correct Sales Invoice attached, we may not be able to accommodate any request for copies after 30 days from the receipt of your item.

Shipment and Deliveries

When will I receive my orders?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.
After successful verification (time frame: within 24 - 48 hours after ordered date), you can expect to receive your order within the following time frame:
In United Arab Emirates: 1 – 7 calendar days (except Friday and holidays) In International: 5 – 12 calendar days (except Fridays and holidays)

Note: For orders of high capacity powered items (i.e. battery ) and items with liquid content for delivery to International areas, item(s) will be shipped via Air due to aviation/airline restrictions. Please expect an additional 15 days on top of the expected delivery date.

Will I have to pay customs fees on my International delivery?

If you're receiving an International delivery it is very likely that you'll have to pay customs fees. Unfortunately it is extremely difficult to quantify exactly how much you'll have to pay in customs fees, as import duties vary from country to country, and on occasion from state to state as well. Some countries have exclusions for orders below a certain value, while others will charge you regardless of the value of your order.

Refund / Return Policy

Refund will not be provided in the following cases?

1.) The refund was requested beyond 7 calendars days of delivery;
2). Product sent in for refund does not include all original accessories, attachments and packaging, any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
3). Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
4). any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
5). Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
6). Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.
7). Respective product has not been sent back to DJI 7 calendar days after refund confirmation from DJI.
8). The date of activation exceeds 30 days after the date of delivery.

What are the Algadgets Replacement Policy?

1). Within 7 calendar days of delivery if the product has no manufacturing defect and is still in new or like-new condition.
2). Within 15 calendar days of delivery if the product has sustained substantial damage in transit.
3). Within 15 calendar days of delivery if the product purchased does not match the original description of the product in one or more significant respects.
4). Within 15 calendar days of delivery if the product has a manufacturing defect(s).

A replacement will not be provided within 15 calendar days of the purchase in following cases

1). The replacement was requested beyond 15 calendars days of delivery;
2). Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
3). Product sent in for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
4). Product is found to have no manufacturing defects after appropriate tests are conducted by Algadgets Technical Support.
5). Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
6) If Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
7). Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.
8). Respective product has not been sent back to DJI 7 calendar days after replacement confirmation from DJI.
9).The date of activation exceeds 30 days after the date of delivery.

Warranty

Technical Services Offered

Why Choose Algadgets Repair Services :

Original Parts for your Device repair : OEM manufacturer that makes the parts for Apple
Life Time Warranty provider for iPhone iPod and iPad LCD and Touch Screen
Guarantee for Mobile Phones and Tablet repairs
Well Qualified and Professional Technicians
No charges on Analysis and Opinions
Devices will be completely sealed from dust and moisture
Quick and Fast Turnaround time for Repair
Service prices are much lower than any other service center
100% Satisfaction Guarantee or Refund
24/7 customer service for emergency
Track your Device
About an 95% chance of fixing your water damaged iPhone
Free Pick up and Deliver from your Footstep around the UAE.

What are the Algadgets Repair Service Warranty covered?

• Our warranty is void if there is accidental damage visible on your device, causing malfunction of our parts.
• Our warranty is void if there is any damage due to fluid/Liquid on your device. Abuse or tampering like
• Electrical damage, moisture, dampness, oxidation, corrosion or food, dirt or liquid ingress
• Accident, neglect, impact, actual or attempted theft, fire, power outages or surges, or incorrect voltage
• Transportation or packaging
• Removable batteries or damage caused by battery leakage
• Normal wear and tear
• Unauthorized modifications
• -Misuse of the device or failure to follow the manufacturer's instructions
• We have the right to reject to diagnose or repair device, which has been disassembled or tampered by a third party apart from Algadgets Repair. Warranty void if removed" sticker inside your device placed by Algadgets Repair.
• For any claim the original invoice should be presented.

What are the Refund Policy at Algadgets Repair?

We are so confident in our repairs in order to fully support 100% satisfaction guarantee us. If for any reason you are not satisfied with the repair, you within 1 day to return it and we will refund 50% of the amount paid. For any claim the original invoice should be submitted. Sorry, there are NO REFUNDS after 15 days and NO REFUNDS on labor or shipping charges. If you had an item installed by our professional staff, you generally have a 15 day warranty (or longer) on the installed part(s) unless otherwise noted on your original invoice.

Law and Regulation for Middle East

What are the Rules and Regulation to Fly in UAE?

Unmanned aircraft (Drones) are increasingly being used for recreational and commercial purposes in Dubai. However users need to be responsible and aware that drones flying near the airport can endanger aircraft safety and are therefore prohibited. Users must also respect privacy laws and avoid taking videos or pictures of people and military installations without permission.
The General Civil Aviation Authority (GCAA) has regulations in place for adherence to safety and privacy standards, while using drones. These include not operating drones near airports, residential, populated and restricted areas. Drones for personal use should be flown within the perimeters of licensed aviation clubs and should be flown within the line of your sight.
Commercial drones are usually used for filming, land surveying, construction progress etc and it is recommended to hire authorized companies who can obtain the necessary permits from governmental authorities. Commercial users of drones in Dubai need to obtain a No-Objection Certificate (NOC) from the Dubai Civil Aviation Authority (DCAA). This is obtained after registration, pre-assessment and prior approval from the related authority, usually Dubai Film and TV Commission (DFTC).

What are the Policies for Personal Drones?

1. All drone activities shall take place within the visual line of sight of the user not above 400 ft from ground level (approximately the height of Dubai World Trade Centre) without the use of visual aids, such as binoculars and within the aircraft's operational range.
2. Fly only during daytime and in good weather conditions.
3. Do not fly the drone within five kilometers from any airports, helipads, landing areas or manned aircraft.
4. Do not fly near any buildings, houses, private properties or persons.
5. Fly for fun and not for commercial purposes.

What are the Steps to apply for Commercial Drone?

Here are the steps to apply for a permit to fly a commercial drone in Dubai:

1. Register here through the DCAA website
2. After registration on the DCAA website, login and apply for the eService entitled 'Issuing No Objection Certificate for Aerial Work'.
3. Provide coordinates, date, time of the drone flight and contact details of the drone operator
4 .Depending on the commercial activity of the drone flight, submit a copy of approval from the relevant authority. For filming this would usually be Dubai Film and TV Commission (DFTC) who in turn get approvals from the Ministry of Defence. Fees are around 3,300 and upwards depending on filming location
5. Pay additional online fees of AED 5,100 to DCAA and expect 5 working days of processing time
6. Obtain your permit to do aerial filming and fly your drone commercially.

What are the Refund Policy at Algadgets Repair?

Placing an Order

Payment

Shipment and Deliveries

Refund / Return Policy

Warranty

Technical Services Offered

Law and Regulation for Middle East

Money back

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